Episode 07: On Helping Customers Find Businesses They Love with Karen Smith, CEO of the Better Business Bureau of Saskatchewan
In this week’s episode of the Sask Entrepreneurs Podcast, we chat with Karen Smith, CEO of Better Business Bureau of Saskatchewan.
Karen also serves as a board member for the following organizations: Regina Community Clinic; Access Communications Cooperative; the Saskatchewan Chapter of the Institute of Corporate Directors; and Saskatchewan New Home Warranty Program.
She’s also a member of the Leader’s Council at the Hill and Levene Schools of Business at the University of Regina.
The Better Business Bureau helps consumers find businesses and charities they can trust, and the episode begins with Karen explaining how she first started working at the establishment. She also shares more about her current role.
We learn about the Better Business Bureau's services and how the company deals with complaints and resolutions.
Karen also talks about the future of the Better Business Bureau and how she sees it evolving. Karen expects the company to use AI more in the future to improve the rating process it uses.
Towards the end, we discover what Karen loves about working with businesses in the Saskatchewan area.
Do you want to learn all about the services the Better Business Bureau of Saskatchewan uses? Then tune in to the latest episode of the Sask Entrepreneurs Podcast with Karen Smith, CEO of Better Business Bureau of Saskatchewan.
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